Citizen Charter

Our Commitments

DEVELOPMENT AUTHORITY

# Unbaised, quick and cordial service with full integrity and honesty,
# High quality of construction and development works at appropriate cost,
# Punctuality and transparency in all transactions,
# Time-bound delivery of all services and redressal of complaints,
# To make available at reception counter, all information regarding time-bound disposal of various on-going programmes,
# Organise regular public camps for quick disposal of pending matters

Determining/Fixation of Time-Schedule and responsibilities for time-bound disposal of various Tasks and redressal of Public Grievances.

Expectations of Citizen Charter

 

1. Plot/house/property Allotment
2. Building Plan Approval
3. Land Acquisition, Development Works And Maintenance of Public Services
4. Redressal of Public Greivances
5- Obligations of Consumers
6. Procedure for registration of Complaints


1. ALLOTMENT OF PLOT / HOUSE

 

S. No. Purpose/Enquiries Time Schedule Officer Responsible
1.
To obtain information regarding avalibility of plots / houses in various schemes
24 hrs.
Property Officer

2.
To obtain information regarding new schemes of Development Authority/ Housing and Development BoardTo obtain information regarding new schemes of Development Authority/ Housing and Development Board
24 hrs.
Property Officer

3.
To submit application for registsation of plot/house allotment
2 days
Property Officer

4.
To obtain information regarding progress of plot/house allotment
3 days
Property Officer

5.
To obtain costing of plot/house
5 days
Accounts officer

6.
To obtain allotment letter
2 days
Property Officer

7.

To obtain calculation memo regarding instalments of plot / house

7 days
Property Officer

8.
To obtain details of interest/penal interest calculation
10 days
Property Officer

9.
To obtain Reschedule of installments
15 days
Property Officer

10.
To obtain Settlement of anamalies in the deposited amount
10 days
Property Officer

11.
To obtain Verfication of file documentation
10 days
Property Officer

12.
To obtain Reinstatement of plot/house allotment on request made within 30 days of cancellation
3 days
Property Officer

13.
To obtain Costing for complete payment
10 days
Property Officer

14.
Transfer or renaming of plot/building
45 days
Property Officer

15.
Mutation of plot/house
60 days
Property Officer

16.
To obtain copy/inspection of file
5 days
Property Officer

17.
Execution of agreement/sale deed
15 days
Property Officer

18.
Conversion of Lease hold land to free-hold
15 days
Property Officer

19.
To obtain posession letter after registration of sale deed
5 days
Property Officer

20.
To obtain refund of registration/any other due amount to unsecsessful applicants after the lottery
10 days
Property Officer

21.
To know the status of progress regarding submitted application
5 days
Property Officer

22.
To obtain miscellaneouse information regarding properties
15 days
Property Officer

Approval of Plan
Building Section
S. No. Purpose/Enquiries Time Schedule Officer Responsible
1.
To obtain information at the counter regarding plan approval formalities
Immidiate
Incharge, Building Section

2.
To obtain Providing prescribed forms at the counter for submission of plans
Immidiate
Incharge, Building Section

3.
To obtain Providing prescribed forms at the counter for submission of plans
Immidiate
Incharge, Building Section

4.
Submission of plans for plots upto 300 sq mt. of area
Immidiate
Incharge, Building Section

5.
Approval of plan for unitary plots of more than 300sq.mt. of area
30 days
Incharge, Building Section

6.
Approval of plan for group housing/commercial buildings
90 days
Incharge, Building Section

7.
To obtain information regarding sub-division/lay-out plan fee (including securing of NOC from concerned departments)
45 days
Incharge, Building Section

8.
Approval of sub-division/lay-out plan
45 days
Incharge, Building Section

9.
Approval of plan for purchaseable F.A.R.
30 days
Incharge, Building Section

10.
Approval of plan for compensatory F.A.R after policy descision
30 days
Incharge, Building Section

11.
Plan renewal
15 days
Incharge, Building Section

12.
To obtain information at the counter regarding Compounding bye-laws
Immidiate
Incharge, Building Section

13.
Approval of compounding plan
90 days
Incharge, Building Section

14.
Hearing of notices against unauthorised/illegal construction
2 days
Incharge, Building Section

15.
Action against unauthorised/illegal construction
7 days
Incharge, Enforcement

16.
To obtain copy of approved plan
7 days
Incharge, Building Section

17.
To obtain Land-use information as per Master Plan
7 days
Incharge, Planning Section

18.
To enquire about the date fixed for hearing of case from the Presiding Officer
90 days
Incharge Planning

19.
Issue of Completion Certificate
Immidiate
Incharge, Building Section

20.

Disposal of application regarding change of Land-use

30 days
Incharge, Building Section

Land Acquisition, Development works and Maintenance of Services
Engineering Section
S. No. Purpose/Enquiries Time Schedule Officer Responsible
1.
To know the boundaries of land proposed for acquisition
5 days
Engineer Aquisition

2.
Disposal of application regarding readjustment of land in the Authority’s scheme
90 days
Incharge Planning

3.
To secure approach to private land from Authority’s scheme
90 days
Incharge Planning

4.
Starting repair of drains, parks and roads etc. in the Authority’s colonies
30 days
Incharge Planning

5.
Repaire of street-light in the Authority’s colonies
7 days
Incharge Planning

6.
Restoration of water supply in the Authority’s colonies
1 day
Incharge Planning

7.
Completion of large development / construction (incomplete) works
45 days
Incharge Planning

8.
Completion of small development / construction (incomplete) works
30 days
Incharge Planning

9.
To obtain physical possession of plot
7 days
Incharge Planning

10.
To obtain physical possession of building
15 days
Incharge Planning

ARRANGEMENTS FOR REDRESSAL OF PUBLIC GRIEVANCES
QUICK SERVICES THROUGH INDIPENDENT AGENCY

>> Independent agency to be deployed for registration of complaints
>> All complaints will be registered through above mentioned agency
>> Complainant will submit complaint in the prescribed form at the Authority`s Counter
>> Complainant will have to deposit prescribed fee alongwith application form to register the complaint
>> Agency will issue a complaint number and date for communicating Action Taken Report
>> Agency will forward all complaints to the Secretary, Development Authority on day to day basis

The Agency will provide the ATR to the complainant on due date. The Government shall Monitor the System By Exception and penal action would be taken against the Officer responsible for negligence.

   

   

RESPONSIBILITIES OF ALLOTTEE / APPLICANT
उपभोक्ेक्ता का दायित्व

1. Do not purchase plots or buildings with disputed ownership title
ऐसे भूखण्ड/भवन क्रय न करें जिनका स्वामित्व स्पष्ट न हो,
2. Plot or building should be purchase only in such scheme where lay-out plan has been sanctioned by the Competent Authority
केवल ऐसी योजना में भूखण्ड/भवन क्रय करें जिसका ले-आउट प्लान सक्षम प्राधिकारी द्वारा स्वीकृत हो,
3. Do not purchase plot or building falling within undeveloped land or unauthorised colony
अविकसित भूमि अथवा अनधिकृत रूप से निर्मित कालोनी में भूखण्ड/भवन का क्रय न करें,
4. Do not purchase house or building whose construction is illegal.
अवैध रूप से निर्मित भवन क्रय न करें,
मिमेध्बींतहमेण्
5. Comply with formalities relating to plan approval and pay all prescribed fees/charges.
मानचित्र स्वीकृति सम्बन्धी समस्त औपचारिकताओं का अनुपालन करें तथा देय सभी शुल्कों का भुगतान करें।
6. Construct your house after approval of the building plan and in accordance with the approved plan.
भवन का निर्माण मानचित्र स्वीकृति के उपरान्त करें और निर्माण स्वीकृत मानचित्र के अनुसार ही करें,
7. Complete construction of the building within validity of the building permit.
मानचित्र स्वीकृति की वैधता अवधि के अन्दर ही निर्माण कार्य पूर्ण करें,
8. Use your land or building as per land-use prescribed in the Master Plan.
भूमि/भूखण्ड का उपयोग महायोजना में निर्धारित उपयोग के अनुसार ही करें,
9. Do not encroach upon road, drain, park, public land, etc.
सार्वजनिक भूमि, सड़क, नाली, पार्क, आदि पर अतिक्रमण न करें,
10. Do not choke/plug the drain abutting your plot or building by covering it with earth or any other material.
अपने भूखण्ड/भवन के सामने सड़क/फुटपाथ पर मिट्‌टी डालकर नाली अवरूद्ध न करें,
11. Do not encroach upon others land or property.
अपने भूखण्ड/भवन के सामने सड़क/फुटपाथ पर मिट्‌टी डालकर नाली अवरूद्ध न करें,
12. Do not carry out illegal construction on your land or plot.
निजी भूमि/भूखण्ड पर अवैध निर्माण न करें,
13. Do not continue construction in case it is sealed.
निर्माण कार्यसीलबन्द होने की स्थिति में आगे निर्माण न करें
14. Pay all installments by due date relating to plot or building allotted by Development Authority/ Housing And Development Board.
विकास प्राधिकरण/आवास एवं विकास परिषद द्वारा आवंटित भूखण्ड/भवन की किद्गतों का भुगतान समयबद्ध करें,
15. Pay all charges by due date related to maintenance of civic amenities.
जन-सुविधाओं हेतु देय अनुरक्षण शुल्कों का नियमित एवं समयबद्ध भुगतान करें,
16. Extend full cooperation in the maintenance of civic amenities.
जनसुविधाओं के अनुरक्षण एवं रख-रखाव में पूर्ण सहयोग प्रदान करें,
17. Do not install motor pump on water supply main.
पानी की सप्लाई लाइन पर सीधे मोटर पम्प न लगाएं,
18. Do not purchase plot/building or get any other work done through the mediators/dalals.
बिचौलियों/दलालों के माध्यम से भूखण्ड/भवन क्रय न करें, न ही कोई कार्य करवाएं,
19. Extend the full cooperation to the field staff of the Authority/ Housing Board in discharging their responsibilities.
प्राधिकरण/परिषद के फील्ड स्टाफ को उनके दायित्व निर्वहन में पूर्ण सहयोग प्रदान करें।

IMMEDIATE ACTION ON COMPLAINTS REGISTERED BY THE APPLICANTS TO BE ENSURED ONLY IF NO DEFAULT OF RESPONSIBILIES FOUND ON THEIR PART.
PROCEDURE FOR REGISTRATION OF COMPLAINTS

Complaints can be of following types:-

Complaint against encroachment or unauthorised construction.
>> Complaint against unauthorised use of land or building.
>> Complaint against unauthorised possession of land or building
>> Complaint against non-compliance of various responsibilities within the prescribed time-frame.
>> Complaint regarding repair / maintenance of civic amanities viz., water supply, sewerage, drainage, electricity, etc.
>> Complaint against payment of land acquisition compensation.
>> Other Complaints

IF THERE IS ANY COMPLAINT AGAINST DEVELOPMENT AUTHORITY / HOUSIN BOARD OR THEIR OFFICER / STAFF OR IN CASE OF NON-COMPLIANCE OF THEIR COMMITMENTS WITHIN PRECRIBE TIME SCHEDULE, THE COMPLAINANT MAY APPLY FOR REDRESSAL IN THE PRESCRIBED FORM GIVEN AT ANNEXURE-1 AND SUBMIT THE SAME AT THE COUNTER OF THE AUTHORITY/ HOUSINBOARD.

 

FORM FOR REGISTRATION OF COMPLAINT

  • Name of Complainant_____________________________________________
  • Address________________________________________________________
    ______________________________________________________________
    ______________________________________________________________
  • Telephone No.___________________________________________________
  • Date of complaint________________________________________________
  • Subject of complaint_____________________________________________
  • Dept./Section/Officer,____________________________________________
    against which the complaint is made________________________________
  • Mode of complaint: mark
    7.1 Written
    7.2 Personal
    7.3 By telephone
    7.4 By fax
    7.5 By e-mail
  • First regestered complaint No.______________________________________
  • Progress of action taken___________________________________________